Delivery and Returns

At HOLISTIC OZONE KOZMETİK LTD. ŞTİ. , we work meticulously to ensure your orders reach you as quickly and safely as possible. You can find detailed information regarding delivery and return processes for your purchased products below.

1. DELIVERY PROCESSES

  • Order Preparation: Orders placed through our website are shipped within 1-3 business days after confirmation. During promotional periods, this time may vary depending on the volume of orders.

  • Shipping Company: Your orders are shipped via leading shipping companies in Turkey ([Add Shipping Company Name Here]).

  • Delivery Time: Packages handed over to the shipping company are usually delivered to your address within 24-72 hours , depending on your location.

  • Shipping Tracking: Once your order is shipped, a "Shipping Tracking Number" will be sent to your registered email address or phone number. You can use this number to track the status of your package in real time.

2. CANCELLATION, REFUND AND EXCHANGE TERMS AND CONDITIONS

Since cosmetic products, by their nature, fall into the category of products requiring health and hygiene sensitivity, return processes are carried out in accordance with the relevant articles of the Regulation on Distance Contracts .

Return Criteria for Cosmetic Products:

  • Unopened Packaging: The product to be returned must be in its original, unopened, and undamaged condition, with the protective tape or seal intact, and the product must be unused.

  • Hygiene Policy: For health and hygiene reasons, returns are not accepted for cosmetic products (creams, oils, serums, etc.) whose packaging, vacuum seal, or safety strip has been opened; or that have been tried on or used.

  • Period: The return period under the right of withdrawal is 14 days from the date the product was delivered to you.

Damaged and Defective Products:

  • The package should be checked upon delivery. If the package is damaged or the product is leaking, you must have the delivery person fill out a "Damage Assessment Report" .

  • The buyer is responsible for damaged packages for which a damage report is not filed. Products documented as damaged will be replaced free of charge by us.

3. HOW DOES THE RETURN PROCESS WORK?

  1. Submit a Return: Send your return request to info@holisticozone.com along with your order number.

  2. Get Confirmation: Once our support team has checked your return eligibility, they will send you a return shipping code or address.

  3. Packaging: Pack the product in its original box, with the invoice and all accessories, in a way that will prevent damage during shipping.

  4. Returns: Please send approved returns to us using the shipping company you provided.

4. REFUND

  • Once the returned product reaches us, it is inspected by our expert team.

  • For products that meet the return conditions, refunds will be processed to the credit card or bank account you used for payment within 7-10 business days after review and approval.

  • Depending on your bank, it may take a few days for the refund to appear on your statement.

Contact Information

For any questions, please contact us:

  • Email: info@holisticozone.com